Last Updated: July 4, 2026
At Joneshom, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and the conditions for returns and refunds.
Eligibility for Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories, manuals, and original tags (if applicable).
- Be accompanied by proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Perishable goods
- Items marked as final sale or non-returnable
- Products that have been used, damaged after delivery, or are missing parts not due to our error
How to Request a Return
To initiate a return, please contact our customer support team before sending your item back.
Please include:
- Your full name
- Order number
- Reason for the return
- Photos of the product if it is damaged or defective
Our support team will provide return instructions and the appropriate return address if your request is approved.
Returns sent without prior authorization may not be accepted.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved:
- Your refund will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider or financial institution.
If your refund is not received after this period, please contact your bank or payment provider before reaching out to us.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review your claim and arrange an appropriate solution, which may include a replacement, exchange, or refund.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
If you require an exchange, please contact our customer support team for assistance.
Return Shipping
If the return is due to our error (such as receiving the wrong or a defective item), we will cover the return shipping costs.
For all other approved returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
Shipping charges paid at the time of purchase are generally non-refundable unless the return results from our error.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as it may take additional time before the refund is officially posted.
- Contact your bank regarding processing times.
If you have completed these steps and still have not received your refund, please contact our customer support team.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled and must instead follow the return procedure after delivery.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a return or refund request, please contact us:
Joneshom
Address:
10 Haymarket
London SW1Y 4RP
United Kingdom
Email:
contact@Joneshom.shop
Phone:
+1 (479) 345-1674
We are committed to providing fair, transparent, and efficient customer service and will work with you to resolve any concerns regarding your purchase.