Refund policy

Return and Refund Policy

Effective Date: June 30, 2026

At Joneshom, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to help you with a return or refund request in accordance with this policy.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging where applicable.

  • You must provide proof of purchase or order details.

To start a return request, please contact us:

Email: NeilJoneso@outlook.com

Please do not send items back before receiving return instructions from our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged.

  • The wrong item was sent.

  • The product has a confirmed defect.

We recommend using a tracked shipping service for returns, as we cannot guarantee that returned items will be received.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

  • Your refund will be processed to your original payment method.

  • Refunds may take several business days to appear depending on your payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged due to customer misuse.

  • Products that have been used or altered.

  • Items excluded by applicable laws or regulations.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with your order details and photos of the issue. We will review the case and provide a suitable solution.

Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been shipped, it must follow the return process described above.

Contact Us

For any return or refund questions, please contact:

Joneshom

Email: NeilJoneso@outlook.com

Business Address:
10 Haymarket
London SW1Y 4RP
United Kingdom