Last Updated: July 4, 2026
Thank you for choosing Joneshom. This Pre-Order Policy explains the terms and conditions that apply when you purchase products marked as Pre-Order through our website.
By placing a pre-order, you acknowledge and agree to the terms outlined below.
What Is a Pre-Order?
A pre-order allows you to reserve an item before it becomes available for immediate shipment. Pre-order products are clearly identified on the product page and include an estimated shipping or release timeframe.
Please note that estimated dates are provided for informational purposes only and are subject to change.
Payment
Full payment is required at the time a pre-order is placed unless otherwise stated on the product page.
By completing your purchase, you authorize us to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.
Estimated Shipping Dates
We make every effort to provide accurate estimated shipping dates. However, these dates are estimates only and may change due to factors beyond our control, including:
- Manufacturing delays
- Supplier availability
- Shipping carrier disruptions
- Customs processing
- Weather conditions
- Other unforeseen circumstances
Joneshom is not liable for delays resulting from these events.
Combined Orders
If your order contains both pre-order and in-stock items, your order may be held until all items are available for shipment.
If partial shipments are available, they may be offered at our discretion or upon request. Additional shipping charges may apply.
Order Changes and Cancellations
You may request to modify or cancel a pre-order before it has entered processing or shipment.
Once processing has begun, changes or cancellations may no longer be possible.
Please contact our customer support team as soon as possible if you need assistance with your order.
Delays
While we strive to meet all estimated delivery schedules, delays may occasionally occur.
If a significant delay affects your pre-order, we will notify you using the contact information provided during checkout and, where appropriate, offer available options.
Product Availability
Although we make every effort to fulfill every pre-order, product availability cannot be guaranteed.
In rare situations where a product becomes unavailable due to supplier limitations, discontinued production, inventory shortages, or other unforeseen circumstances, we reserve the right to cancel your pre-order.
If this occurs, you will receive a full refund using your original payment method.
Pricing
The price displayed at the time your pre-order is placed is the price you will pay unless there has been an obvious pricing error.
Future promotions or discounts generally do not apply to existing pre-orders unless specifically stated.
Delivery Estimates
Estimated delivery times begin once the product has been shipped and do not include:
- Order processing time
- Customs clearance (for international shipments)
- Carrier delays
- Local delivery interruptions
Actual delivery dates may vary depending on your location and shipping carrier.
Refunds
If your pre-order is canceled by Joneshom because the product cannot be supplied, you will receive a full refund.
For customer-requested cancellations, refunds will be processed in accordance with our Refund Policy and applicable consumer protection laws.
Contact Us
If you have any questions regarding your pre-order or this policy, please contact us:
Joneshom
Address:
10 Haymarket
London SW1Y 4RP
United Kingdom
Email:
contact@Joneshom.shop
Phone:
+1 (479) 345-1674
Our customer support team will be happy to assist you with any questions regarding pre-order products, shipping estimates, or your order status.